Practical AI. Better business.

Cut the admin. Fix the process. Get more from your team.

I help growing businesses find where time is being wasted, redesign the way work gets done and use AI where it delivers real value.

Practical advice. Proper training. Measurable improvements.

For firms with 10 to 100 staffBusiness firstSafe, sensible use

The opportunity

Most businesses do not need another shiny AI tool. They need to find the work that wastes time, fix the process and use the right technology in the right place.

Your team may be copying information between systems, answering the same questions, rebuilding reports or searching for documents they know exist. It all looks small. Added together, it costs a fortune.

  • Emails written from scratch every time
  • Meeting notes that never become actions
  • Manual reports, quotes and proposals
  • Customer enquiries passed between people
  • Knowledge trapped in folders or in one person's head

What I do

Turn AI into useful work

We start with the business problem. Then we choose the simplest, safest way to solve it.

01

AI Business Review

A focused half-day review of how work moves through your business. We find wasted time, quick wins and the best opportunities for AI.

The best place to start
02

AI Training for Staff

Hands-on training using real tasks from your business. Your team learns what AI is good at, what to avoid and how to get useful results.

03

Workflow Redesign

We simplify slow processes before automating them. That means fewer hand-offs, less duplication and clearer ownership.

04

AI Consultancy

Ongoing support for leaders who want a clear AI plan, help choosing tools and a steady hand while the technology changes.

What changes

A team with more time for work that matters

Less admin

Remove repeat typing, chasing, summarising and searching from the working week.

Faster service

Help staff respond quickly and consistently without losing the human judgement customers value.

Better knowledge

Make policies, processes and company information easier for the right people to find and use.

Stronger systems

Build clear workflows that do not depend on one heroic employee remembering everything.

Confident staff

Give people practical skills and sensible boundaries, so they use AI with purpose.

A clear plan

Know what to do now, what to test next and what is not worth your money.

Is this for you?

Built for established firms that want to improve

A good fit

  • You employ roughly 10 to 100 people
  • Your business has plenty of office or administrative work
  • You use Microsoft 365, Google Workspace or similar tools
  • You want measurable gains, not an AI talking shop
  • You are willing to change the way work gets done

Probably not a good fit

  • You want a motivational talk with no follow-through
  • You expect AI to fix a broken process by magic
  • You want to replace judgement with blind automation
  • You are looking for the cheapest new app

How it works

Business first. Technology second.

I do not arrive with a favourite piece of software and look for somewhere to put it. I learn how your business works, find the friction and help you make sensible changes.

Look

We walk through the real work. What happens each day, week and month?

Find

We identify delays, duplication, repetitive tasks and knowledge gaps.

Prioritise

We rank opportunities by value, effort, risk and speed.

Improve

We redesign the workflow, train the people and introduce the right tools.

Measure

We check the result. Time saved. Errors reduced. Service improved.

Start here

The AI Business Review

Give me half a day inside your business. I will show you where AI and better workflows could save time, reduce cost and make life easier for your team.

This is not a software demonstration. It is a practical review of how your business actually operates.

Arrange your review

You will leave with:

  • A clear map of the best AI opportunities
  • Quick wins you can act on immediately
  • A prioritised list of larger improvements
  • Likely time and cost savings
  • Risks and governance points to address
  • A practical 90-day action plan

Safe and sensible

AI without the unnecessary risk

Your staff may already be using AI. The question is whether they are using it well.

I help you set clear rules for confidential information, customer data, checking output and approving automated actions. We keep people accountable. We keep important decisions human. And we make sure convenience does not quietly create a bigger problem.

Why Small Business Ninja?

“I am not here to turn you into an AI company. I am here to help you build a better business using the tools now available.”

For more than 30 years, I have helped businesses improve sales, service and the way work gets done. I spot duplication, weak hand-offs and jobs that take far longer than they should.

AI gives us new ways to solve those old problems. The tools will change. Good business thinking will not.

Twenty minutes. No obligation.

Show me where the work gets stuck

Book a short call with me. Tell me what your team keeps doing by hand, where customers wait and what is taking too long. I will tell you honestly whether an AI Business Review is likely to help.

No pressure. No sales theatre. Just a useful conversation.

Richard SmithSmall Business Ninja | Practical AI Consultancy
Book a 20-minute call